If you ask every call center agent in the country, they’ll tell you one thing: it’s a really tough job! The late working hours, heavy work load, ridiculous targets and unreasonable quotas, and worst of all, stubborn customers. But this is not really apparent when you look at all the people queuing up just to get accepted, to get a piece of the pie. And you really can’t blame them. With huge salaries (compare with other jobs), bonuses and benefits, no paperwork (mostly), and no need to take your work home, this seems to be a fair trade-off.
I’m not here to say that they are wrong. That the call center industry is evil. No. I’m just here to tell what’s it like to work in a call center. I’ve been working in a call center for almost 6 years now. I’ve seen lots of things, experienced lots of things, and learned lots of things, which I want to share with everyone. I’ve got to warn you though, this is not about the call center industry. It’s about working in a call center.
Sometimes I feel that the call center industry is a bit misunderstood. When you ask people what do they think of call centers, they’ll tell you right away about 5-figure salaries, working the graveyard shift, and teenagers drinking at high noon. That’s not what the call center industry is all about. Like every job in the world, it is a REAL job (contrary to what others may think). It’s not just about making money then partying at the end of the day, or should I say, at the start of the day. It is one of the toughest jobs in the world.
Oh, one other thing. That’s me on the caricature. I’m planning to post some of my work here. Some of my sketches and comic strips that I made while taking calls! Hope you’ll like them!